Your Journey with Clockworks Analytics
From onboarding to long-term value — a clear, collaborative path to smarter building operations.
Phase 1
Onboarding
Onboarding is a collaborative process where Clockworks engineers do the heavy lifting — configuring your HVAC data model while you validate and contribute. Our mutual goal: unlock excellent diagnostics for your buildings.
The best digital asset register for your HVAC equipment starts here — built collaboratively, validated by you.
Your Onboarding Team
Project Coordinator
Manages onboarding, coordinates engineering, and provides regular project updates.
Account Manager
Your primary point of contact for the life of the relationship, focused on success of your Clockworks program.
Digital Building Engineer
The engineer getting hands-on bringing your building into Clockwors
What to Expect
1
Deployment Kickoff Meeting
Align on scope, success metrics, and project schedule with your Clockworks team.
2
Weekly Collaboration
~30 min/week for team check-ins, plus ~30 min/week responding to clarification questions.
3
Data Validation
Review and confirm the accuracy of your HVAC data model in Clockworks.
Timeline
*Expect onboarding to last 60-90 days in total.
How to Take Action
1
Staging
Help get Clockworks connected to the BMS
Gather basic information about the building: mechanical drawings, sequence of operations, utility rates
2
Clarifications
Respond to tickets and provide clarifying answers to questions from the Clockworks engineering team
Clockworks Tools
product Feature
Deployments Feature
The Deployments feature gives you structured visibility into every step of your building's data setup — directly inside Clockworks. You're never left guessing about project status.
- Monitor onboarding progress
- Respond to clarification tickets
- Contribute to a speedy and accurate onboarding
Phase 2
Go-Live
Your data is live in Clockworks!!! The Clockworks team supports you as you move from setup to action — exploring your building's performance for the first time.
Your Go-Live Team
Project Coordinator
Account Manager
Service Engineer
Your technical lead and Clockworks SME, responsible for training and unlocking ongoing value for your team
Timeline
Expect to Go-Live within 30 days from the start of onboarding.
What to Expect
1
Performance Insights Go-Live Meeting
Your building data is live in Clockworks! Meet with Clockworks to review the initial results.
2
Product Training
Your team starts its hands-on training with your Clockworks Service Engineer
3
Data Validation
Continue to review data quality to maximize the accuracy of your diagnostics
4
Workflow (Low Hanging Fruit)
Early Results diagnostics surface quick-win opportunities for your team to action
How to Take Action
1
Assemble your Team
Rally the team of core Clockworks users, and get the Go-Live call and Product Trainings on their calendars.
2
Dive In
Clockworks is now live, so login and explore newly unlocked features.
3
Collaborate
Identify any data quality issues and work with Clockworks to overcome them.
4
Complete Tasks
Turn early result diagnostics into action by creating and completing tasks.
Clockworks Tools
product Feature
Performance Insights Dashboards
Performance Insights dashboards provide pre-built visuals to help you make sense of large BMS data sets — no coding, no custom builds required.
- Identify HVAC Faults - Spot trends and anomalies in your data that indicate equipment issues
- Validate Data Quality - Surface BMS data quality issues early, so they don't affect the accuracy of your Clockworks diagnostics in the long run
clockworksanalytics.atlassian.net
Performance Insights Dashboard - Clockworks Analytics User Manual - Confluence
Performance Insights Dashboards are a fantastic mechanism to provide clients with early insights into their building’s performance while Clockworks is still in the middle of the onboarding process. Performance Insights dashboards are enabled as soon as point mapping is complete, and data flow is established for a building. There are a total of four Performance Dashboard templates, each with a consistent layout but with different buildings systems presented:
product Feature
Diagnostics - Early Results
Early Results diagnostics give your facilities team actionable diagnostics fast. Start extending equipment life, reducing energy waste, resolving data quality issues and set your operational baseline.
⚙️ Proactive Maintenance
- Short cycling detection
- Excessive operation alerts
⚡ Energy Savings
- Occupancy compliance
- Temperature setpoint compliance
- Missing reset schedules
📡 Data Quality
- Status mismatch identification
- Sensor error resolution
- Manual Overrides
Product Feature
Data
Clockworks trends every single data point is connects to from the BMS and those trends are made available for users to explore in the Data feature. The data feature gives facilities teams and engineers a flexible way to interactively explore building data, identify trends or anomalies, and build custom visual analytics without needing external tools or coding.
Phase 3
Service
Clockworks is built for the long haul. As your program matures, deeper diagnostics, and powerful integrations unlock compounding value across your portfolio.
Your Service Team
Service Engineer
Account Manager
How to Take Action
1
Refine Your Program
Integrate Clockworks diagnostics into your team's daily process. Identify your organization's goals with FDD and pursue them.
2
Action Your Diagnostics
Use the Tasks feature to turn insights into assigned, tracked work orders.
3
Leverage Full-Suite Features
Explore advanced diagnostics, dashboards, CMMS integration, and Clockworks success programs.
4
Unlock Specialty Programs
Engage your service team for Condition Based Maintenance, Critical Space Compliance, CapEx Planning, or Energy Monitoring.
What to Expect
1
Regular Touch Points
Service Meetings with Service Engineers drive action with your onsite team.
Quarterly Impact Reviews with account managers ensure value and long term health of your program.
2
Workflow
Refine how your team operates by integrating Clockworks into daily maintenance workflows.
3
Achieve Measurable Value
Focus on completing tasks that drive at what is most valuable for your organization.
4
Clockworks Success Programs
Grow your value over time by integrating with CMMS and driving success programs like Condition Based Maintenance, Critical Space Compliance, CapEx Planning.
Clockworks Tools
Product Feature
Tasks
The Tasks feature is a workflow and work-order management tool built into Clockworks Analytics that lets facility teams create, assign, and track actionable work items based on diagnostic results. It bridges the gap between insight and execution — enabling teams to formally manage issues, measure impact like estimated energy savings, and streamline coordination across the organization.
product Feature
Diagnostics
Diagnostics are now available for all system types (from AHU systems to hot/chilled water plants, so your team can optimize performance facility-wide.
⚙️ Comprehensive Diagnostics
- Full diagnostics data set is available
- Complex system level diagnostics are ready to review
- AHU ventilation systems
- Custom AHU's
- Chilled/Hot Water plants
- Energy metering
⚡ Optimization
- Go beyond fixing what's broken, and optimize the building to peak performance.
- Opportunities to refine sequence of operations and execute capital projects
Product Feature
Clockworks Success Programs
Clockworks is here to support the use cases our clients demand, and expand client value over time. Our Clockworks success programs have low barrier to entry and will scale Condition Based Maintenance, Critical Space Compliance, Capital Planning, and Energy Monitoring programs across your portfolio.
Example: Condition Based Maintenance
Transform maintenance from time-based schedules to data-driven, condition-based decisions that optimize equipment health, reduce unnecessary labor, and improve energy efficiency.
Example: Critical Compliance
Leverage Clockworks FDD to drive more informed maintenance and monitoring of critical spaces that adhere to strict compliance reporting.
Example: CMMS Integration
Create work order suppression, work order creation, and reporting capabilities that integrate with client CMMS workflows.
Your Success, Our Shared Journey
With Clockworks Analytics, you're not just adopting a platform; you're embarking on a tailored journey designed for your success. Join a thriving community of clients who have already unlocked tremendous value, supported every step of the way by our dedicated customer success team. We're excited to make you our next great story.
